Our website is designed to provide information about the range of DNA testing services (the “Services”) offered by our company. This Privacy Policy is intended to clarify how we handle your personal identifiable data (“Personal Data”) and other information collected from website users and individuals who sign up for our Services. MediVibe respects your privacy and is committed to safeguarding your personal data. This Policy outlines our practices for collecting, using, maintaining, protecting, and disclosing such data.
The Privacy Policy applies to data collected through the following means: (i) Signing up for our Services, (ii) Text and electronic messages between you and MediVibe, and (iii) Any other means of communication used. Privacy Compliance: By accessing any areas of the Website, you agree to be bound by this Privacy Policy. We kindly request that you refrain from subscribing to our Services if you do not agree with this Privacy Policy and our need to collect personal data about you. This Privacy Policy is in compliance with the General Data Protection Regulation, and we reserve the right to update it as necessary.
We recommend that you review our Policy each time you access our website to remain informed of any changes. Should you disagree with any revised sections of the Policy, please direct your queries to info@medivibe.com.
The date of the last update of this Policy can be found at the beginning of the Policy.
What information do we collect about you?
How do we use your information?
Disclosure and transfer of information
Updating or correcting your personal data/ rights of the data subject
Lawful bases for processing
Information obtained as data processors
Data security
Direct marketing
Payments Data protection compliance
How do you contact us with questions?
We gather various types of information about visitors to our website and users of our Services. This information may be collected automatically as you navigate our websites or directly from you when you choose to register for our Services.
(a) We collect and process your personal data when you register for a Service or submit your feedback through various means of communication. The data we request will depend on the specific activity and use of the Services. Failure to provide the required data for a particular activity will result in the inability to engage in that activity. The personal data we may collect includes your name, email address, billing information, and any other necessary information to provide the Service. We also gather your Internet Protocol (“IP”) address for diagnostic and administrative purposes, as well as to gather demographic information.
(b) We may collect non-identifying information that informs us about your equipment, browsing actions, and the resources you access and use through the Services, such as your operating system and browser type. We utilize analytics and similar services to deliver a more personalized service, estimate usage patterns, customize our Services based on your preferences, and expedite your searches.
(c) When you reach out to us for customer support, we may collect additional information to address your issues. This may include your contact details, support request details, and any other information you provide related to the support request.
(d) Our website and Service are not intended for children or individuals under the age of 16. Therefore, individuals under this age are not permitted to use our website or any of our services.
How we use your information: We use the personal data you provide in a manner consistent with our Privacy Policy and for the purposes for which it was initially collected. If the data will not be used for the intended purpose, you will be notified in advance.
We will process any personal data provided to us, whether orally or in writing, for the following purposes:
To provide you with the Service you have signed up for and to fulfill our obligations according to the terms of the agreement between you and us.
To communicate with you about the Service you have ordered. For example, if you contact us via email, we will use the data to address your questions or troubleshoot any issues.
MediVibe and its subsidiaries may also use your Personal Data and other personal non-identifiable information collected to better understand our users and improve the Services. This may include using your information for internal analysis, research, and to enhance our products and services.
In other ways described in the said Policy or to which you have consented or otherwise requested. – To establish, exercise, or defend any legal action.
For the protection of our legitimate interests and the proper conduct of our business.
We utilize cookies to customize content and advertisements, offer social media features, and analyze our website traffic. Additionally, we share information regarding your website usage with our social media, advertising, and analytics partners, who may merge it with other data they have collected from your use of their services.
The data we collect is not utilized for email, mail shots, newsletters, or mass mailing marketing activities. If we decide to use this data for such purposes, we will first obtain your consent.
Disclosure and Transfer of Information: We may disclose or share data with our employees to facilitate the service you have subscribed to. Unauthorized personnel will not have access to this data.
When you submit an online form containing another individual’s information, you confirm that you are providing explicit consent on behalf of yourself and all other persons specified in the form. It is imperative that you apprise the other individuals of this Privacy Policy and obtain their respective consent. By using our services and providing personal data, you acknowledge and accept that MediVibe may be compelled to share your personal data with third parties, directly or indirectly affiliated with MediVibe, to fulfill the required service.
The data will only be shared in accordance with the following:
(a) Service providers: We utilize cookies to collect data on website and service usage, and we may share your information with our Third Party Agents (TPAs), virtual offices, or testing laboratories to provide you with the service. The storage or disposal of this data will adhere to the laboratory’s standard operating policies.
(b) Cross-border: In light of our international operations, we may transmit client data across borders to our affiliates, subsidiaries, service providers, and authorized TPAs as necessary to provide the service.
(c) Legal Requirements: We may be required to disclose your Personal Data to comply with a legal obligation, protect and defend the rights or property of MediVibe, act in urgent circumstances to protect the personal safety of users of the Services or the public, or protect against legal liability.
(d) Business Continuity: In the event of MediVibe selling all or part of its assets, we reserve the right to include your data, including personal data, among the assets transferred to the acquiring or surviving company.
Please take note of the following information: It is important to acknowledge that data transmitted over the internet may traverse international borders, even when both the sender and receiver are located within the same country.
Consequently, your data may transit through a jurisdiction with lower levels of data protection than those in your country of residence.
Updating or Correcting Your Personal Data/ Rights of the Data Subject As a data subject, you are entitled to specific rights. You have the right to oversee the use of your personal data, including the ability to: – Amend or Rectify Data: You may reach out to us to rectify your personal data, particularly if it is inaccurate. We may request evidence to substantiate this request under specific circumstances. – Delete Data: You are entitled to request the deletion of all or some of your personal data, especially if it is no longer required to provide the service to you or if the service has concluded.
There are certain limitations where this may not apply, such as in the event of a test performed under Legal/Chain of Custody conditions. Right to Access and/or Take Your Data: You have the right to request a copy of your personal data in a machine-readable format. We will process any request to amend, delete, or modify your information within 30 days of your request. All requests will be considered in light of the nature of the service, our commitments, our obligations to store data, and any applicable laws. You can request modifications, deletion, or information about your personal data by sending a data request via email to info@medivibe.com or writing to us at any of our local offices or branches worldwide. Lawful Basis for Processing In order for data to be processed, certain data protection principles need to be adhered to. One of these principles is the lawfulness behind the processing itself. There are various lawful grounds to process data, including consent and the performance of a contract to which the data subject is a party.
We would only process data if such processing is based on lawful grounds. Where the basis for processing is consent, explicit consent will be requested from the participants. If the basis is a contract, you will be asked to agree to the terms of the contract and provide all the necessary personal data to allow us to provide the service and fulfill our contractual obligations. If the basis for processing your personal data is legitimate interests, this will only be undertaken if such interests are not overridden by the data subject’s interests or fundamental rights and freedoms. Examples of legitimate interests include complying with local legislation and addressing possible threats to us or yourself (e.g. bank fraud, chargebacks, etc.). If processing of data is based on consent, you have the right to withdraw your consent at any time. You can contact us via email at info@medivibe.com to find out more about your right to withdraw consent or object.
Data Processing: We will occasionally process data provided by the TPA, acting as data processors. This data will be used as necessary to fulfill our legal obligations with the data controllers, who have their own Privacy Policy governing the use of your data. If you have inquiries regarding the handling of your personal data, we recommend reaching out to the data controller directly.
Data Security: We have taken all necessary precautions to safeguard your data, including the implementation of security policies, rules, and technical measures. However, it is important to note that the Internet is not entirely secure, and data transmitted through it may be susceptible to unauthorized access by third parties. As a result, we cannot be held responsible for the security of your data while it is in transit over the Internet. Should we suspect that your personal data under our control has been compromised, we will promptly notify you using the contact details provided, primarily via your email address if it has been provided.
Direct Marketing: At present, we do not disclose personal data to third parties for mass email or mail marketing purposes. Any future sharing of this information will only occur with your prior consent. We engage in online advertising and utilize cookies, including first-party cookies for Google Analytics and other first-party identifiers, as well as third-party cookies such as Google Advertising cookies. These cookies are utilized to inform, optimize, and deliver ads based on visitors’ previous interactions with our website. We employ Google Analytics to implement remarketing, which tailors ads based on visitors’ interests derived from their prior visits to our site. Should you wish to opt out of Google Analytics for display advertising, you may do so using the Ads Preferences Manager. Additionally, a Google Analytics opt-out browser add-on is available for download, enabling visitors to prevent their data from being collected and used by Google Analytics. We may also collaborate with a third party to manage our advertising on other sites. Through the use of cookies, they may gather information about your activities on this website to personalize advertising based on your interests. If you prefer not to have this information used for this purpose, you may opt out by clicking on the provided links. If you do not consent to the use of Google Analytics, kindly opt out using the aforementioned options.
If you do not consent to the usage of Google Analytics, you are welcome to opt out using the options provided.
Payment Information: In the event of purchasing products or services, we utilize third-party services for payment processing.
We do not retain or gather your payment card details. This information is directly disclosed to our third-party payment processors, and their handling of your personal information is governed by their Privacy Policy.
These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
The payment processors we engage with include: – PayPal You may review their Privacy Policy at https://www.paypal.com/webapps/mpp/ua/privacy-full
Data Protection Compliance: MediVibe upholds the requirements of the Data Protection Act concerning the collection, storage, processing, and disclosure of personal information.
Contact Information: For any inquiries or grievances regarding this Privacy Policy, we kindly encourage you to directly email us at info@medivibe.com or reach out to our Customer Support. If reaching out to us does not resolve your concern, further options are available.
Residents in Designated Countries: Residents in designated countries may be entitled to additional rights under their laws and are advised to seek guidance from their local data protection organization.